Visualize Jira Service Desk Data

When you are handling customer interactions throughout Jira Service Desk, you most probably will need to see overall report of what is going on. In order to achieve these kind of requirements there are couple gadgets you can leverage.

Use case 1: I want to see percentage distribution of tasks’ status/issue type/assignee/priority etc.

Solution

Step 1: Create your relevant filter at Filters → Advanced issue search→ Save As

Your data needs come from a filter which you can create one on

https://YOURCOMPANY.atlassian.net/issues/?jql=JQL_QUERY_HERE

You can save the filter something like “All Waiting”

Step 2: Dashboards → Create Dashboard → Add Gadget → Issue Statistics

Use case 2: I want to see average age of the issues

Solution

Step 1: Create your relevant filter at Filters → Advanced issue search→ Save As

Step 2: Dashboards → Create Dashboard → Add Gadget → Average Age Chart

Every bar represents the relevant average age and detailed data is shown when mouse is hovered over.

Use case 3: I want to see burndown of the issues

Solution

Step: Dashboards → Create Dashboard → Add Gadget → Created vs Resolved Chart

With couple of clicks, now you have simple yet elegant reports!